Shipping policy

Shipping Locations

  • We ship our products across India and to selected international destinations.
  • For international shipping, please check availability during checkout or contact us at sidherbals@gmail.com.

Processing Time

  • All orders are processed within 1–3 business days.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

  • Standard Shipping (India): 3–7 business days depending on the delivery location.
  • Express Shipping (India): 1–3 business days (additional charges may apply).
  • International Shipping: 7–14 business days, depending on the destination country.

Shipping Charges

  • Free Shipping: Available for orders above ₹500 within India.
  • For orders below ₹500, a nominal shipping fee of ₹50 will be applied.
  • International Shipping: Charges will vary based on destination and order weight, calculated at checkout.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS to monitor its progress.
  • Track your shipment on our website or the courier partner's platform.

Undelivered Packages

  • If a package is undelivered due to incorrect address details or customer unavailability, reshipping charges may apply.

Shipping Delays

  • While we strive to deliver on time, delays may occur due to unforeseen circumstances like natural disasters, strikes, or courier service issues.
  • In such cases, we will keep you informed and resolve any concerns promptly.

Damaged or Lost Shipments

  • If your package is lost or arrives damaged, contact us within 48 hours with photographic evidence, and we will resolve the issue with a replacement or refund.

Customs and Duties (For International Orders)

  • Customers are responsible for any customs duties, taxes, or import fees that may apply to their order.

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